FAQs

Q: Why shopping from Staceyjewellery?

A: With 12 years of jewelry manufacturing experience, Stacey goes all over the world and found the native home of rough gemstones and pearls. All the finest jewelry are handmade by the experienced designers, It's also worth mentioning ,the jewelry of Stacey wouldn't be damaged during long wear.We aim to be exciting and innovative, offering our customers the fashions they wish for. Most importantly we guarentee your safety so you can purchase fashion jewelries without having to worry about your online security.


Q: Is your website safe?

A: We use the best e-commerce service in the industry, and guarantee 100% secure payment processing.


Q: How can i place an order?

A: At our store, ordering is easy and simple. Just follow some easy steps and you will get what you want.There will be a guideline through your shopping process.


Q: How can i choose my ring size?

A: For every ring we do offer an size dropdown menu for you to choose and there is a size chart or specific size description under the product detail page,please measure carefully before making your purchase.


Q: Where can i find your newest items?

A: We will update some new arrivals every week,you can always find our newest items in the New Arrival category.


Q: How can i know my order status?

A: Please log into your account and check "My Orders" we will update any news in time.


Q: Can i change my item,size or shipping address?

A: Yes you can but please inform us before your item is shipped. Please note we do not do any change after the item is shipped out.


Q: How fast can i get my order?

A: Different shipping method will cause different delivery time,please check for more information at: http://staceyjewellery.com/art/shipping-amp-delivery_a0026.html


Q: Are there any additional fees?

A: In some cases, your destination country may charge customs duties or other taxes,we will do appropriate compensation in case where there are additional fees?


Q: How can i make the payment?

A: We only accept paypal payment method for now but you can alway use your credit card or debit card to make the payment through paypal which means you do not have to have an paypal account.


Q: Can i return my item?

A: You can alway return your item within 30 days after delivery if you are not satisfied with your purchase but please contact our customer service first,we do not accept any return without contacting us in advance.And you need to pay the return shipping fee,for more information please check our return policy: http://staceyjewellery.com/art/30-day-return_a0044.html




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